Trade Account Manager in an Airline Company

Job Description

Principal Accountabilities:

To manage the revenue performance of a portfolio of non preferred agents. To develop and subsequently hand over the most promising accounts to Trade Sales team for preferred status
To manage non preferred agents in the most appropriate way (utilizing face to face interaction in exceptional circumstances, but mainly telephone account management)
To facilitate the maintenance of our preferred partner accounts by managing the day to day interactions on a non strategic level, for example account servicing as the local BA representative
Manage the non preferred trade portfolio using the Sales Force Effectiveness Model
Monitor agency feedback to Revenue Development, and to ensure that agencies understand and are able to adopt changes in BA working practices that affect the local trade
Ensure compliance with all internal and external company self audit requirements
To work with Revenue Development to ensure that the Account Development Plan for all PSAs is being adhered to
Have the ability to make bookings, issue tickets and perform changes in exceptional circumstances where passengers are unable to use the appropriate channels

Required Skills or Experience

Essential:

At least 1 years reservations experience
Ability to use BA reservations and ticketing systems effectively
Numerical and analytical competence to work with Revenue Development to manage PSA account performance

Desirable:

Good level of understanding of distribution systems
Understanding and use of SFE principles and tools
Sales experience including Account Management

Key Skills and Competencies:

Lotus Notes
PC Literate - MS Word / MS Excel / MS Power point
Distribution systems
SFE principles and tools
Ability to travel and work flexible hours

Person Profile:

Commercial acumen with an understanding of our preferred agency sales strategy
Interpersonal and negotiation skills
Ability to work with and understand the objectives of other functional teams
Ability to explain the impact of changes to BA working practices to trade partners
Ability to facilitate important trade relationships by being available, personable, and able to solve operational issues that may arise
Ability to work independently to manage a portfolio of non preferred agents performance

How To Apply

Send CV to: jobs@thetopnotchgroup.com