IT manager and Support Technician

Posted date: 2011-Jun-12

Location: acrra

GENERAL DESCRIPTION:
This position performs the duties involved in computer technical support. These duties include responding to support requests via the help ticket system and performing assigned projects. Projects and requests will involve computer setup & configuration, hardware & software trouble shooting, following inventory procedures, end user training, and communication with vendors for product research and support. This person must be organized, have knowledge of Microsoft Word, Excel and Access, and comfortable learning new technology skills as required. The Support Technician will work with Gesatech's internal and external customers. Some evening and weekend work will be required.

KEY DUTIES AND RESPONSIBILITIES:

JOB DESCRIPTION:
Under general supervision serve as the lead worker integrating both communication and desktop support efforts.
- Lead in the setup of complex data and voice networks and desktop equipment
- Computer and network field support; including the implementation, troubleshooting, maintenance and repair of computers, Cisco network equipment, voice hardware and both computer and network software
- Maintenance of Avaya, Cisco or Nortel PBX or key systems including daily administration and Disaster Recovery procedures
- Technical expertise in design, installation, troubleshooting and maintenance of wired and wireless networks and voice equipment, desktop and notebook systems and related devices
- Participate in inventory control of spare parts and components
- Design and conduct training sessions for network and computer users
- Interface with customers and area Management teams
- Interface vendor support groups during outages or periods of degraded performance
- Perform other duties as required
Candidates must possess the following non-technical skills:
- A strong commitment to customer satisfaction at all levels
- Excellent customer service skills
- Commitment to teamwork
- Excellent written and verbal communication skills
- Excellent organizational skills
- Excellent dependability and work ethic
- Ability to multitask in a fast paced environment
Job Title IT manager and Support Technician
Post Details
Posted By steve
Job Function IT managment and Technical Support
Region
Start Date
Salary
Cell Phone
Email k.hiltonlondon(at)yahoo.com
Location acrra
Country African Countries -> Ghana

Deadline
Contact Name


Contact Address
Job Qualification Requirements
Min Education Level BSc. Computer Science or equivalent. Professional IT training will be an added advantage
Work Experience one year providing end-user phone support for current PC desktop and application software OR two years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Qualifications
Category
Location Locations -> Accra
Job Type Job Type -> Full-time
Classification Job Classification -> I.T. & T.